What is chatbot? | 4-Step Guide for Beginners. Curious to know what is Chatbot technology? Want to know why this is going to be quite popular these days? – Then this post is personal for you. First thing, who does not like to talk first? We like to talk about our minds to someone else.
Receiving solutions by talking is preferred over searching in the blog. Reading blogs and wandering about different things can be a dull process while talking about someone is more interesting. Chatbots are based on this concept. They provide the most interactive way of talking to viewers and converting them.
However, if you are unaware of this word then you do not have to worry.
Here in this article, we will provide you with the ultimate guide to chatbots and how you can use them to increase your business. People are really confused about Chatbot and there are many questions of pop-up in their heads like what is Chatbot?
how does it work? And so on.
Let’s try to break it one by one –
4 steps to understand what is chatbot and how to use it:-
The Internet has evolved in recent years and it has been making things easier for users with the time passage. Messaging platforms are also working in the same direction. A chatbot is an application of artificial intelligence that you can communicate with your voice or text.
Now how the bot will behave, completely depends on the level of complexity in that bot. They can tell you weather reports and solve your internet issues as well. They can be used with any messaging platform, such as Facebook Messenger, Telegram etc.
These Chatbots can be used to provide humour as well as to provide valuable information. Let’s take an example and this will help you understand Chatbot better.
Suppose if you are looking for a product on a website, then you have to do research on that website and then you will be able to buy it.
What if that website creates a bot and sets it to Facebook Messenger so that you can message it. You just tell it what you are seeing and this will give you options. In addition, Chatbot can easily supplement your Facebook marketing.
Is not it easy for you? Rather than roaming around the website, you can get the answer through just one conversation. There are many examples of Chatbots –
- weather bots
- Banking and Finance Bots
- Customer service bots, etc.
The list goes on and on. Bots can be made according to your imagination, so the possibilities are endless. You might be wondering why we need a bot and why should we make them?
Make me clear your doubts:
What is the use of CHATBOT?
You may be wondering why such attention is given to chatbots even on simple service. Let us understand why they are an opportunity – With the development of the Internet, the Messaging app has gained a lot of popularity.
The time has come when people spent a large part of their day browsing internet. Instead of browsing the internet these days, people spend a great day of their day on a messaging platform. Smartphone users are investing in a messaging platform in the main part of their day. Messaging apps are being used more than social networks. This is a great opportunity for developers.
Since the use of other mobile apps is decreasing, developers have considered it a better way to make money. If we think in a different way, then people are spending most of their time on the messaging platform, so why not we take our business where people are in fact.
A business can only be promoted when it is designed to reach the right audience and these days most internet users are highly active on various messaging apps. So, if you want to move your business to the next level, then Chatbot is a great opportunity. This is something that people really want and they will like it.
Now that we have answered your basic questions, like what is chatbot and what is chatbot technology, it is probably time to tell you how chatbots really work and how they know the answers to your questions. Let us try to understand.
How does it work?
As you have found out about chatbots, you might have thought that making a chatbot is not easy which knows the answer to our question and can actually communicate with us. You might have thought about the role of artificial intelligence behind chatbots. Yes, there is artificial intelligence but you can do this. Let me simplify things;
Basically, there are two types of chatbots; One is very basic which is based on some rules and the second one is more advanced which is based on machine learning.
unclear? Let’s understand this deeply:
Basic chatbots are very limited when it comes to their actions.
They are for answering basic questions and answering the basic commands and they will not be able to answer you if you make an inaccurate input. The smartness of these bots depends on how they are programmed. While advanced chatbots use artificial intelligence and are not limited to specific commands only, they can also understand your language. These types of bot keep learning from users.
Now since you are clear that it will be very easy for you to understand that these bots have been created for specific purposes. A person will create a bot whose purpose is to answer the customer’s questions, while someone will make it assist his users when making any purchases.
You might be thinking that if these chatbots are used artificially, will you be able to make it?
Do you need to be a technical expert in the field of artificial intelligence to create a chatbot?
The answer is no, you do not have to be an expert in artificial intelligence to make artificial intelligence.
When it comes to creating a chatbot, which has artificial intelligence, then there is a very simple rule; Do not overpromise if you are not able to create an awesome product with artificial intelligence, then you probably should not start it.
In the last few years, artificial intelligence has seen a development through which if anybody who is well-versed with programming then he can really introduce a basic level of artificial intelligence in his products. Let’s understand how you can actually incorporate artificial intelligence into your chatbot.
What is Development?
You can always create a basic chatbot that follows certain rules, but can you also create a chatbot that has artificial intelligence? – Off-course you can.
First of all, you have to set your mind, that means you have to find out what kinds of problems you are going to solve using your chatbot and on which platform (Facebook, Telegram, etc.) your bots will do. Let’s run. You need to find out where your bot will operate and what type of service will be used to build your bot.
Chatbots can be made on many platforms such as Facebook Messenger, Telegram, Slack, Kick etc. It all depends on how you think and how creative you are. When you create your chatbot, you have to plan everything and implement it.
Experts believe that the creation of a successful chatbot does not depend on how technical you are but how creative you are. A successful chatbot is where the user would like to come back and chat.
So, it can be obvious to you that even though you are not a newbie in the field of a technical geek and artificial intelligence, yet you can create a terrific chatbot that has artificial intelligence. Remember that you can always create a basic chatbot that basically follows a set of rules.
By now you should be clear with your questions about what is Chatbot and what is the use of Chatbot?
That’s why we’re going to see chatbot more frequently in the future. One can surely say that in the future we are going to see messaging platforms and artificial intelligence simultaneously. Since the interest of Internet users is increasing in messaging apps, chatbots are also growing.
Using chatbots, the service provider will actually be able to solve the problems of users and handle their pain on those platforms where such services are not present. To run chatbots in the best way, we have to train it in the same way and for that, we have to feed it with a huge set of data.
Artificial Intelligence will learn from the first conversation and then work accordingly. Business owners have understood that if they want to make their business a success they will have to do what the user wants.
Providing only the desired product does not work, but businesses need to be promoted in the right areas. They have to reach exactly where their users are. Chatbots can be made according to one need. You can actually customize it according to your requirement.
Artificial Intelligence is definitely going to register its presence in future and chatbots will definitely be liked by users. Because of the emergence of new communication platforms and the growing interest of users in messaging platforms, there is a big opportunity for chatbots.
Chatbots are still in the early stages and they are being made better in different areas. One thing is certain that we will see a better version of Chatbot in the future. The chatbot will be able to better understand the human languages in the future, and they will respond more favourably.
That’s it for today!
To learn how chatbot technology can be integrated into digital marketing campaigns, you can join digital marketing courses. For what purpose do you think Chatbot technology will be good for your business? Share with us in comments.